About | EVO Plumbing and Heating Services

At EVO Plumbing and Heating Services we are proud to have the industry knowledge and experience to complete any job quickly and efficiently. We aim to provide service with theminimum disruption and to the highest industry standards so you can rest assured your home or business are in the hands of a highly qualified team of industry professionals.

Our customers are our priority! Our friendly, approachable nature means we offer a customer centric approach to our work. We fulfil a duty of care to all our customers and our passion for high quality workmanship ensures we are the best solution to all your home services requirements.

All of our employees are passionate and dedicated to their work and pride themselves on the high quality service we provide. We are proud of our impeccable, reliable track record of providing quality workmanship with a friendly face.

Our priority is to be your preferred choice for emergency and planned maintenance services. Combining highly trained engineers with highly trained and motivated office staff who act with integrity and are inspired to deliver a customer experience of unsurpassed excellence every time.

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

You can:

call us on 0800 710 1011
write to us at Evo Home Services Ltd - Unit 7 Cophall Farm business units, Effingham Road, Copthorne, RH10 3HZ (please request proof of receipt if posting)
email us info@evo-homeservices.co.uk

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 456 6031.

What our customers say

9.93

Cleaning central heating system/radiators

Turned up on time and worked quietly and unobtrusively, keeping us informed of progress and quality. Demonstrated system cleanliness before tidying up and departing. Very professional.

Blocked drain of kitchen sink

Very professional, excellent communication, very good response times! I would recommend highly!

Completely replacing a shower that leaked into downstairs kitchen area

Two days of professional and courteous work

New water tank installed in loft

Reacted quickly to an emergency leaking water tank and completed the job within four days. Everyone we talked to was very courteous and understanding, and the plumber spent a lot of time ensuring everything was working properly.

Replace cast iron column radiators

Provided a good value estimate for the work. Cost a little extra due to other parts required upon fitting. Emptied and refilled system and ensured everything was working. Worked efficiently throughout the day. Tidied up afterwards. Removed all waste including old radiators.

Fixed leak under kitchen sink and replaced kitchen tap

I phoned up EVO at 9am and by 11am they had already sent Jordan over to come and look at the leak. Jordan was professional, patient and really helpful at explaining everything to me. He was really courteous in the house and even texted me before he was due to arrive. Jordan explained what the cost were going to be from the outset and advised me prior to the works.He was quick efficient and really polite and patient. He undertook the job there and then, and before mid day it was all sorted. Can't recommend him enough. Honestly, such an effecient service. I am so happy with the new kitchen tap

Full heating system conversion

We went with EVO plumbing and heating through a personal recommendation and we are delighted with every aspect of work that has been completed. All staff were polite, friendly and professional throughout, and the standard of work and attention to detail was exemplary. We have already scheduled further works for Steve & Co at a later date and I would not hesitate to wholeheartedly recommend to family and friends.

Replace leaking shower pump.

Steve from EVO plumbing was brilliant. He arrived with 2 hours of me phoning the office and upgraded our leaking pump for a far better product at very reasonable cost. Would recommed to family and friends